Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. Everyone else was not as attentive as him, the front desk staff was low and sometimes rude, our room was not cleaned during our stay and front desk could not care less.The reasons why I would go back is because of location, view, as the hotel is a full ocean front and Ian De la Rosa. The hotel was brand-new and upscale, and the stuff where service-minded, loved the unbelievable location near ocean, the coral reef, the beach. Right above the water. Shop Travel . This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Please know that we care about your feedback and we will be sharing your comments with the department in charge for improvement. Absent as the thick jungles and lush vegetation which accompany the long walks from guest room to diving or beach. Great architecture, all rooms have ocean view and are very roomy, bathrooms are exceptional, beds are fantastic. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. *Music choice at restaurants was unfortunate. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. The indoor restaurant is Cuzamil. Check all Google Reviews for the Westin Cozumel. We stayed at The Westin Hotel in Cozumel. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. Is this limited or unlimited like traditional AI hotels? The pool was amazing and I had delicious drinks in the sky bar. Sheraton Store Shop Marriott Shop Courtyard Shop Le Meridien Our room was beautiful and cleaned daily by the most wonderful guy housekeeper, I wish I had gotten his name. The Westin Cozumel. the palace resort app is very user friendly. A 1,7 km de Hotel B Unique. . You can get 2-tanks complete in the morning and just around the corner from the hotel you can get in 18 holes of golf after lunch. Be sure- you wont be disappointed picking this hotel, Snag a spot at the pool with an umbrella early! Does The Westin Cozumel offer any business services? And trips to the spa were pure luxury. Unfortunately, this hotel has not trained its staff and they are not capable of serving guests in any facet of the operation. I liked the food. Wifi gratuito. Also, just be prepared. The Grand Park Royal Cozumel is a great spot for adventure seekers, with a range of diving, snorkeling and swimming activities on offer. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. It's our place to stay when in Cozumel! If you continue to use this site, we will assume that you are happy with it. As noted previously, all rooms come standard with an ocean view, so really this is a fantastic entry-level room. You can be in a cab in a minute, many cabs wait in the front of the property. See more questions & answers about this hotel from the Tripadvisor community. We had a great time diving with dive master Andrew. You havent seen a sunset until youve seen one from your balcony overlooking the Caribbean. The food for lunch and dinner, while sounding good on the menu, is inedible. People were best and ready to render an incredible service. My favorite property in Cozumel. Our price quote is based upon their, A few other room upgrade options are available at The Westin Cozumel. Definitely check out the sky lounge, snorkeling, and try both restaurants for dinner! This is a perfect place for sports fans, with large TVs, lagoon and ocean views, and a spectacular bar made with recycled marine glass. Tripadvisor performs checks on reviews. Our room had a great bed and an astonishing view. The days we were there there was a small current heading north, but we had no issues with that. Dear Karen S, Receive our sincerest greetings the Mexican Caribbean. Contemporary hotel with especially nice staff, I loved phenomenal location. There are a few cons which I will note! Cozumel airport and The Westin Cozumel Hotel are separated by 0.5 km distance. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. For more specific information, contact the hotel staff. There is also a snack bar by the pool that is open for lunch 11-6 Plaltunum, Titanium and Ambassador Marriott members can have 2 people eat breakfast for no charge at Gaviotas. My family and I stayed at The Westin for 5 days. We can also host meetings and special events in Cozumel, such as destination weddings. I will mention some cons: there isnt much shade on the beach and it is NOT a fabulous beach to walk miles on! essentially imbedded into the beach. Tambin hice un servicio a la habitacin pero se me hizo absurdo que me cobraran un 10% por ese servicio, solo hice room service una vez y de ah a fui a comer al restaurante. Join our community to receive the latest deals, exclusive discounts & travel inspiration! The Westin Cozumel The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. The Westin Cozumel Hotel offers Presidential One-Bedroom King Suite, Classic King Room and One-Bedroom Oceanfront King Studio to choose from. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. We loved our stay and can't wait to be back. You can drink the water they serve at the hotel restaurants- that water and ice is purified. Major pros: price, fantastic housekeeping, good breakfast buffet, great open water swimming Major cons: poor internet, not a full service resort, limited parking, tons of insects Pre-arrival: Manager Moises Galicia sent an email about hotel amenities. Large portions of the path provide quite the rewarding view. To summarized: worst hotel I have seen in that price range, i feel like SPG presented false advertising for this hotel and this badly impacted my perception of the Westin brand.Most of the staff provided a very bad experience, but a couple of people were nice though. Within walking distance of Restaurante Gaviotas, where you can have lunch. With its beachfront setting and a magnificent 87,000-square-foot aquatic playground featuring five pools, tropical gardens, waterfalls, and exotic wildlife, this Maui . We liked service and facilities, cant complain about anything. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. More Cuzamil Mediterranean This was by far the nicest hotel we saw when we were driving around. Excellent hire for Westin HR and do not allow yourself to loose such person. Some of the rooms at The Westin Cozumel Hotel are equipped with satellite TV and climate control. Guests can grab snack sand lunch at the Cajun Snack Bar. Be careful to not step on the coral. Ver hotel . Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. Wilder at the bar makes a fabulous drink and Vicky who cleaned our room was FABULOUS! Greattttt place to unwind and eat food that is FABULOUS. Elegantly appointed rooms and suites with 24-hour concierge and room services. We recommend booking a free cancellation option in case your travel plans need to change. Then again all you have to do is fall backwards into the water for us. The buffet was less than desirable. The only suggestion was to change in the public bathroom. Thank you to the Westin staff, you made my stay memorable! 645 reviews. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. After dive two well drop you at The Westin. Dear 139stanleyg Thank you much for your review, belive me I will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. Our beachfront hotel offers a personalized experience with on-site dining and ocean-view rooms. Please enter alternative dates. It is also situated 4.8 km from Plaza Central. The Westin is the newest hotel property on the island and in typical Westin fashion, it is modern, clean, and fresh. Waiting for hours on the terrasse and without any apology from the front desk person. Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. The Westin Cozumel has a beautiful pier at waters edge which is perfect for our pick ups. Checkin:4p.m. | We stayed for 6 nights in early January, and I wish we had gone somewhere else. Cozumel | The Westin Cozumel Carretera Costera Norte Km 4.8, San Miguel de Cozumel 77613 Mexico | Phone: +52 987 872 9200 Privileged location overlooking the Caribbean Sea, the all-new hotel which is located in the north of the paradise island of Cozumel offers you a superior stay. I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. The Westin Cozumel Carretera Costera Norte Km 4.8, San Miguel, Cozumel, Mexico, 77622 - See map The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. If you order bottled water at the restaurants they will charge you. Dining This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. I truly appreciate your sincere and constructive comments and I do apologies for the bad feeling your visit left you, believe me it was not the team intention. It is not a very deep pool . An elegant and charming atmosphere, Cuzamil offers you its innovative menu with international dishes of signature cuisine. We use cookies to ensure that we give you the best experience on our website. We found this at the hotel and all the restaurants we ate at around the island. Please see our partners for more details. Really enjoyed that they had onsite restaurant Cuzamil, no need to go somewhere else. Cookie Settings | The drinks seemed unlimited but I am not sure, I think we had two each. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. Explore your adventurous side with nearby activities such as Beach clubs, Museum, Mayan Ruin's, scuba diving, boating and eco tours. Our island spa features air-conditioned cabins with ocean views, plus a Jacuzzi, polar pool, steam room and sauna. Shade is limited and the sun is strong. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a . Located in Zona Hotelera Norte, The Westin Cozumel All Inclusive is adjacent to Playa San Juan and a short stroll from Isla Cozumel Biosphere Reserve. I asked nicely a few times for them to turn it down and they did immediately, which was appreciated. Advisory A mandatory hotel-imposed fee minimum of $40 plus applicable 10.25% Transient Accommodations Tax (TAT) and General Excise Tax (GET) of 4.166%, Total of 14.416% tax (MAUI) per room, per day will be charged and collected by the hotel either at check-in or check-out. We stayed here when it first opened, and it was great. There is another pool on the rooftop. The spacious terrace includes lounge chairs that invite you to enjoy the beautiful beach sunsets. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. *Beach area: There is a beautiful, small beach entry. Boasting location a minute's walk from San Juan Reef, the 5-star luxury hotel comprises 152 rooms as well as a luggage storage and a convenience store. Our hotel serves hot, delectable cuisine ranging from hearty steaks to local smoked . The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. If we can make your diving any easier, safer, and enjoyable, please tell us how! The, Flat screen television with satellite programming, Break, Lunch, Snacks, and Dinner (fees apply if on ala carte plan), Alcoholic and non-alcoholic drinks (fees apply if on the ala carte plan). We were sad to go but we will definitely be back! Taxes and fees that are shown are estimates only. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. 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