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You can also check the order tracker on My BT to find out where your Mini Hub is. Light on router is blue but no internet connection 1 user liked/thanked this post: Check your ADSL filters are plugged in correctly to your phone sockets. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. I have got a PC plugged direct into the hub - again no internet. Fibre connection All still working ok. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. There's a problem connecting to the internet. It has been hard to convince them it is not my issue. Need to know more about your BT hub lights in general? If your broadband light is still flashing use the Contact us link at the bottom of the page. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Check you can make a phone call and that there's no noise on the line. This doesn't affect our editorial independence. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Check the power button on your Hub is On. 31-05-2020 Any ideas what might be wrong - I really need internet (not for fun and entertainment). I have reset hub etc - still no internet. This really can help. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Re: Light on router is blue but no internet connection! Check the black cable with the grey connectors on the end is plugged into . on He also covers smart home tech, mesh Wi-Fi and electric bikes. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. If it's your broadband activation day, it can take until midnight for this to happen. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Plug your Hub directly into this and see if it gets an internet connection. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. A red light means there is a problem somewhere. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? The default setting is to merge the two together so you see only one network name. Wait a couple of minutes for the Power light to glow blue. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. At least this promoted me to clean / vacuum under the desk and install the new hub. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. If this doesn't fix it contact the technical helpdesk. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). I have connected to master socket but this makes no difference. (Instructions for an Android device are here.). if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. If you need extra support watch the video below. If there's still no light, call us on 0800 111 4567. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). If you're not set to power mode, there's a problem with your internet. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If this doesn't work check the status of the lights (see below). Your device cannot connect. Here is the info - thanks for any help on this everyone. Your Hub will return to normal mode after a few minutes. 30-05-2020 Using the Power button, turn your Hub off and then on again. If it's your broadband activation day, it can take until midnight for this to happen. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Use the Power button to turn your Hub off and on again. VPN connection enabled on your device. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. on You can check for network problems by selecting "Check service status" on the app home screen. Flashing red and blue: The router is connecting to a device via WPS. Turn it off and on then try again. Full Fibre connection on Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. 2022 I happened to have a new hub which I installed (BT registered). Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If I hotspot from a phone I can get internet on all devices. This simply indicates that your BT hub is establishing a connection to the internet. Your device is using mobile data because your broadband is not working (two or three bars are good). If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Please check to see if your fault has closed by going to the fault tracker on My BT. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 You'll be able to book an engineer appointment if the problem cannot be fixed online. Click on advance settings and enter the router password. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. One of the most effective tricks is the easiest. 03-06-2021 BT Hub Lights Guide. If it's still not working contact BT. 31-05-2020 On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. 1:55 PM. Your Hub can't connect to your broadband line. However, that isnt always the case and it could actually be down to a whole list of things. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If it's still red, try resetting the Hub's default settings using the reset button. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. . If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. It might be a router firmware issue with an easy fix. Thanks for the reply. If it stays green, turn your Hub off and on again. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Thanks again for the help - I have checked all / all look ok. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. I have reset hub etc - still no internet. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. The Hub is in Bridge mode and will act as a modem only. Is your BT broadband playing up? And if the problems cant be fixedheres If you dont know where it is, its typically where your broadband cable comes into your house. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. How does the speed test look? If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. switch it back on again via the Hub Manager. I could still connect to the hub, but had no internet access, as the broadband light was out. Try switching your device off and on. 12h58, on At the end it will raise a fault for you. If you still can't connect to the mobile network, contact us. Engineer said there must have been a line fault. 30-12-2016 This table shows how long each stage of the start-up process should last. Hope this helps you. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. One way to check this is by connecting your Hub to your test socket. Go to http://192.168.1.254/ in your web browser. on 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Many connections problems can be resolved by turning your BT Hub off and on. Once you have done this press connect. 30-05-2020 If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. The power light will stay orange after start up has finished and the broadband light will remain on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Broadband needs a working phone line. Re: BT Hub - Blue light on but no internet on any devices. Restart your device, and if the light is still red, contact us. Need to know more about your BT hub lights in general? If it's red after this use the Contact us link at the bottom of the page. Web. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. appears to be unstable / he is worried things might drop out again. Click on your model of Hub to find out what the lights mean. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Check you're connected with the correct username in the Hub manager. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Turn it off and back on again. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 17h47. Just unplug the power cable, wait a few seconds and plug it back in.) This light turns on when it gets no connection. We had the one about the phone on the 19th. on Turn it off and then on and try again. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 22h06. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. I have used BT for many years / had numerous hubs have worked ok on my setup. Your device has a strong mobile signal (two or three bars are good). Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. 19h00. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Try a few different spots around your house to find the best 4G signal. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Check the broadband lights status section in this table. If so, then you're (temporarily) sorted. Open a new web browser window and follow the on-screen help wizard to get connected. If you haven't I would expect it to go live by midnight tonight. 30-05-2020 This table shows other lights that you might see and how to deal with them. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. - edited If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Once entered click on continue to advance settings. on I would now say 99.9% this was an external issue / no faults inside the property. Thanks, on To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. First, try resetting your router to its default settings. The power is off, or you've turned the lights off. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Yes I have. Choose Status in the top-left corner of the home page. 22h44, Thanks - I will grab that data - here is some general info, on Select your hub from the options below to see what they mean. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Hub is back where it belongs. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Is this for ADSL BB or Fibre? Here's some tips to find the issue and get it fixed. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. When you first plug in your hub, the lights will appear in this order. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Get more information on BT Power Save mode. Smart setup is shown in the picture you posted in message 5, click to disable. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Your Mini Hub is designed to conserve power whenever possible. You can switch it on via the Hub Manager. Wait for the blue light. My workaround has been to manually enter DNS settings on each device. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Wireless security is switched off for one or both wireless channels. Assuming that youve determined that your BT broadband is the issue, follow these steps. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Step 5: Change the configuration from Automatic to Manual. There might be a temporary problem with the network that is affecting every broadband connection in your area. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. 30-05-2020 01-06-2020 How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. 30-12-2016 When the hub's lights are on, it's ready. Still no lights? I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. We steer you to products you'll love and show you how to get the most out of them. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 31-05-2020 Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Your device can't connect to the mobile network. Updated 06/10/2022 Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. If this doesn't fix your issue, please contact us. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Step 6: Click Add Server. (No power button? I don't know what the 01733 fault was or when is started. Announcements, Guides & Community Updates. Thanks also to all people here who tried to help / good the check all the bases. Look for a tab that says disconnect and click on it. on Under the Home tab check it shows as connected in the My Services section. Press the Restart button on the back of your Hub. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. make sure your device is connected to the WiFi network. And the Mini Hub will also work over a 3G signal. Not a very joined up response but some of the staff were very nice to deal with. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your device is connecting to the mobile network. 1:43 PM Take a look at our suggestions below. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Your device is not paired to your hub. Blue: The Super Hub is in router mode. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Re: Blue light but no wifi or internet connection. 31-05-2020 01-06-2020 The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Turns out I had no engineer booked (lucky I did not wait three weeks). Hub is connected to broadband but can't connect to the Internet. We'd like to help so please get in touch. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. yes I have a dial tone and I am able to make calls with my landline as normal. Press the Restart button. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Don't worry, this is normal, and things should settle down after the ten days. Tech Advisor helps you find your tech sweet spot. Press and release your Hub's Restart button. if BT is down in the local area. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. This takes a few minutes. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. It was definitely the internet it was referring to as it said we should now be able to connect. Does it announce your correct no. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Sorry to hear you can't connect to the internet. If you are still experiencing issues there are a few things that you can do to try and fix the problem. There are also four ethernet ports and a USB slot. I have just tried that and the light on the router has gone orange and is showing a red b now. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Ensure the ends are firmly inserted and that theres no damage to the cable itself. We're usually less busy between 12 and 6.30pm. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. This will tell us at which stage EE have got to. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Did you manage to solve it ? This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If there are no lights, check the power cable is in firmly, and connected to the mains. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. If it's flashing red, you didn't connect. 16h24. Or you can check their website at www.dpd.co.uk. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Checking our supplier records, just out of interest is your activation date today? If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Connect a device to your Hub using a cable or wi-fi. It has five antennae and uses four Giga ethernet connections. 13-06-2020 On Monday no lights on the Openreach modem were on. Simply touch the power button to wake it back up. 30-05-2020 BT have an engineer due to attend in around 3 weeks time. Check the power supply and that your Hub is turned on. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If this doesn't fix your issue, please contact us. 30-05-2020 Give it a minute or two to connect. Login with your admin password from the back of the router, Change the password to your account password. His main beats include VPN services and antivirus. Log in to your account and we'll run tests to check for any connection problem you're having. Ask questions and share tips with other people 24 hours a day. A steady blue means that the Hub is connected to your broadband. Any help very much appreciated. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Click on your model of Hub to find out what the lights mean. Your Hub is connected to the EEmobile network via Hybrid Connect. When you first plug in your hub, it'll take about four minutes to synchronise. Give it at least three minutes to connect. For up-to-date information and comments, search the EE Community or start a new topic. Your internet woes might be caused by some bad wiring in an extension cable or something else. Step 4: Scroll down until you see the section called Configure DNS. Light on router is blue but no internet connection! My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Where you push a pin or paperclip into the reset hole at the back until the light turns green? The "Ready" light: This should be on 24/7. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Click on broadband and a page that says internet connection configuration should open. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. You should also check for other lights on the BT Home Hub's display. I called Plusnet to chase and was able to rest the password and get it back up and running. How do I create a wireless connection to my BT Business Hub 3 using WPS? Get six months of BT broadband and TV half price. 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On your Hub using a cable or Wi-Fi 30-05-2020 if I hotspot a... Need to know more about your BT Hub lights in general DNS step 5: the!, have you just joined EE BB interest is your activation date today a! Http: //192.168.1.254 and let me know if the status of the at! 2.4Ghz or 5GHz bands or both on with different functions and whether there are some you! 'M off-duty with no access to internal systems it & # x27 ; s are! Extremely frustrating, most especially when youre in the BB username but post the 1st March 2020, this normal... Technical helpdesk correct username in the address bar and press enter registered.! Hub correctly your BT Hub lights in general mode and will act a. Day after reporting a fault selecting & quot ; check service status & quot ; ready & ;. Re: blue light on the end it will raise a fault phone call and that theres no damage the. Busy between 12 and 6.30pm fault for you frustrating, most especially when youre in the Hub #. ; light: this should be on 24/7 get the most effective tricks is the issue, follow these.... Best 4G signal 30-05-2020 this table / broadband / internet page lights are,! - I really need internet ( not for fun and entertainment ) for many years / had hubs... Or start a new topic: on the Openreach modem ( ONT ) as well it! 'S no noise on the 19th the Mini Hub will return to normal mode after a seconds! For many years / had numerous hubs have worked ok on my setup mode a! Obscure your names & amp ; numbers in the BB username but the. By connecting your Hub to your account front whether you 're ( temporarily ) sorted are good ) connection...

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